Unitlane Apps 創業者
Jonas Nilsson
Jonas Nilsson はスウェーデンの Unitlane Apps の創業者です。Seatwise と RequestOps を開発し、Jira と Jira Service Management の運用について書いています: 使われていないライセンスと退職者、顧客へのフォローアップ、別のチームを待っているリクエスト、待ち時間と SLA 時間の違い、サービス レビュー。
記事
- Atlassian でのアクセスの一時停止と削除の違いAtlassian Cloud でユーザーを一時停止、削除、無効化、アカウント削除するべき場面と、それぞれがアクセス、請求、グループ、データ、元に戻す方法に与える影響。
- Jira の請求対象ユーザーとは: 誰が数えられ、どう確認するかJira Cloud で 1 人のユーザーが請求対象になる条件、数えられない人、アクセス権とその元になるグループの確認方法、請求額が変わる時期を説明します。
- アトラシアンの 2026 年 10 月の価格改定: 更新時の請求への影響アトラシアン自身の価格表による Jira Cloud の新旧価格、2026 年 10 月 13 日の改定が請求に反映される時期、ユーザーを減らすと実際に請求額が下がる場合。
- グループから外しても Jira へのアクセス権が残った理由1 つのグループから外しても Jira へのアクセス権が残ったり、戻ってきたりすることがあります。考えられる理由すべてと、その確認方法、完了の確かめ方。
英語の記事
- Atlassian unique billable users explainedOne person counts once for Atlassian Guard, collections and Enterprise plans, but once per app on Standard and Premium. A worked example reconciles the numbers.
- Customer follow-up message templates for Jira Service ManagementEight copyable Jira Service Management messages: ask customers for missing details and files, follow up, give a last call, and brief colleagues internally.
- Customer follow-ups and auto-close in Jira Service ManagementSet up customer reminders in Jira Service Management that stop when the customer replies, plus a safe auto-close. Step by step with Automation, and an app option.
- How to check which groups give Jira accessSee which groups give people access to Jira in Atlassian Administration, which of them one person is in, and why one removal may not end their access.
- How to find where a Jira group is usedJira has no single view of where a group is used. Here is every place to check by hand, from permission schemes and space roles to filters and Automation flows.
- Jira Service Management evidence handoff templateA copyable evidence handoff template for Jira Service Management requests, with a filled offboarding example, clear words for gaps and a readback test.
- Jira Service Management offboarding checklist for IT and HRAn offboarding checklist for IT and HR in Jira Service Management: who owns each step, where the proof lives, and how to record what nobody could check.
- JSM Automation vs RequestOps for customer follow-upsCustomer follow-ups built with Jira Service Management Automation and with RequestOps, compared on one scenario, including when native is the better choice.
- Monthly service review for Jira Service Management: agenda and templateRun a 30-minute monthly service review in Jira Service Management: which numbers to use, how to read them honestly, and how to leave with owners and dates.
- Waiting time vs SLA time in Jira Service ManagementWhy a request can take 28 hours but show 4 hours on the SLA clock, and how to read waiting time and SLA time side by side without drawing the wrong conclusion.
- Who is this Jira request waiting on? Another team's next stepWhen a Jira Service Management request is stuck on another team's task, here's how to find who has the next step, nudge them where they work, and follow up.
誤りを見つけたら、訂正を歓迎します: [email protected].