Request history and export

1. Open Insights, then Workload, and scroll down to "What happened". Or open a request and choose its History tab.
2. "What happened" follows the spaces chosen at the top of the page. The timeline lists status changes, approvals, nudges, asks, closures and items marked done. Use "Type of change" to show one kind.
3. Automatic actions have a "Why?" link that explains the reason.
4. Choose "Evidence summary" for a short page you can show an auditor.
5. Choose Share, then "Download CSV", to save every matching row. The file opens with its scope and dates, and "When (UTC)" helps sorting.
6. It includes only requests you can see in Jira.

What you should see

The history explains actions, their timing and their recorded reasons.

If something is not right

An expected event is missing. Check filters and the request’s Jira activity. A pending message is not yet a completed send.