Customers, teams, vendors and approvals

See pending approvals

One list of every approval that is waiting, and who holds it.

ForAgents and approvers with request access

Before you startThe selected service requests must have pending approvals.

  1. Open Waiting on, then Approvers. "Pending" lists each request, its approver and how long it has waited.
  2. The longest waits are at the top.
  3. Click an approver to see everything they hold.
  4. Choose "Nudge" with the approver's name, such as "Nudge Lena". If they are away, the nudge goes to the person who covers for them.
Waiting on, then Approvers. Example data.
RequestOps: Waiting on, then Approvers

What you should see

You can open an approval, inspect its request and identify the next approver.

If something is not right

An approval is missing. Check the selected view and Jira access. Completed approvals are no longer pending.

Still stuck? See Troubleshooting, or write to [email protected].