Settings, permissions and troubleshooting
Who can see what
RequestOps follows Jira permissions. People only see requests they can already open in Jira.
- Agents see the requests they have permission to view in Jira.
- Only Jira admins can change Settings and import from other apps. A space admin can turn on a checklist for their own space.
- Customers see their own requests in the portal and nothing else.
- Internal notes and checklist details are never shown to customers unless you choose to share them.
What you should see
You understand why a colleague may see different requests or settings.
If something is not right
A colleague cannot open a shared link. Check their Jira access to the underlying request. Sharing a link does not grant access.
Still stuck? See Troubleshooting, or write to [email protected].