Customers, teams, vendors and approvals

Set yourself away and choose who covers

When an approver is away, a colleague covers, so approvals do not stall.

ForApprovers setting their own cover; Jira admins managing cover

Before you startChoose a colleague who can access the relevant requests and a valid date range.

Open Waiting on, then Approvers, then "Away cover".
Under "When you are away", set your first and last day. A Jira admin can add other people with "Add someone".
Choose "Who covers" while you are away.
Covered approvals show who they were passed to. History records the change.

What you should see

The away period and cover appear in Away cover.

Cover cannot act on a request. Check that the colleague has the required Jira access and that the away dates include today.