RequestOps – Waiting On & Follow-ups for Jira
Follow-ups, customer reminders, waiting-on tracking and SLA views for Jira Service Management and Jira, in one place.
What's left
Every request shows its checklist and its current holder, and since when: the customer, an approver, another team, a vendor or your team. It shows in the issue panel, on queues and in the Requests list.
Ask and Nudge
Ask the customer for exactly what is missing, or Nudge a person or team about their part. You see the message first. Every send waits about 10 seconds so you can undo it.
For managers
Insights shows what share of request time is spent waiting on others, and on whom, week by week. The SLA view uses your Jira SLA data to show what has breached or is about to, with who each request is waiting on.
Open RequestOps from Jira and choose a space to start with.
Review the suggested checklist, or start from a template, and turn it on.
Requests show what's left and who they're waiting on. The first 90 days are worked out for you.
Ask the customer or Nudge the right person. Managers open Insights.
RequestOps running with sample data. Take the 30-second tour, or click around yourself.RequestOps running with sample data. Open it and tap around. Nothing is saved or sent.
The real app with sample data. Nothing is saved or sent.
One price, everything included. No editions, nothing held back for a higher tier.
Customers see in plain words what you still need from them, and nothing internal.
Free for sites up to 10 users. Above that, one plan priced by your Jira user count, billed through Atlassian Marketplace. 30-day free trial.
About $1.49 per user per month
Coming soon to the Atlassian Marketplace. Try it here with sample data in the meantime.
| Users | Per user per month |
|---|---|
| 1 to 10 users | Free |
| 11 to 100 users | $1.49 |
| 101 to 250 users | $1.00 |
| 251 to 1,000 users | $0.60 |
| 1,001 to 2,500 users | $0.23 |
| Above 2,500 users | $0.20 |
Each user is charged at the rate for their part of the count; the annual price is 10 times the monthly price. Prices in US dollars, before tax. Atlassian Marketplace shows the exact price for your site.
RequestOps runs on Atlassian Forge, makes no calls to servers outside Atlassian, collects no telemetry and follows Jira permissions. Jira administrators can download and erase a person's stored data from Settings.
Works with Jira Cloud and Jira Service Management Cloud. Some features need Service Management: the portal view, approvals and SLA data.
Both. The portal view, approvals and SLA data need Jira Service Management. On plain Jira, checklists, waiting views and Nudges work; a Nudge posts a short public comment instead of an internal note, and the preview says which.
No. An agent previews and sends each Ask, with a 10-second Undo. Automatic follow-ups and automatic closing are off until an administrator turns them on and picks the spaces.
Jira sends its usual notification when a public reply is posted. Jira emails only customers whose address it can notify, so RequestOps cannot promise delivery.
Customers see only what your team shares with them. Names of customers, vendors and people are not shown to other parties.
In Atlassian Forge storage and in your Jira site. RequestOps makes no calls to servers outside Atlassian and collects no telemetry.
Free up to 10 users, then one plan priced by your Jira user count, with a 30-day free trial. No separate editions.
Access ends. Jira comments, tasks and request properties RequestOps created stay in Jira; Atlassian manages retained app storage under its platform policy.
Yes. Settings, Import reads Smart Checklist, Checklists for Jira and others, and shows a preview first. Nothing is deleted from the old app.
Email [email protected], Monday to Friday, European business hours. Help is also built into the app.
Free up to 10 users. 30-day free trial for bigger sites. Coming soon to the Atlassian Marketplace.
