Customers
Ask customers again and close unanswered requests
Ask customers again when they do not answer, and close the request if they never do.
- Open Settings, then Messages, then Nudges and messages. Turn on "Ask customers again".
- Choose Edit to pick the spaces, and set "Ask again after", "Then every" and "At most" (how many times).
- To close requests nobody answers, open "Close unanswered requests", choose how a request closes, then turn it on.
- A customer reply stops the automatic asks. Each automatic ask and each closure shows in History, with the reason.
What you should see
Eligible unanswered requests receive the configured messages; replies stop further asks.
If something is not right
No automatic message appears. Check the feature switch, selected space, waiting state, working hours and maximum send count.
Still stuck? See Troubleshooting, or write to [email protected].