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Reviews and deadlines

Approved exceptions

Keep a list of approved exceptions and never miss when one expires.

ForPeople responsible for approved exceptions

Before you startHave the approved request and an expiry-date field.

  1. Use the "Security exception" checklist template and the "Exception expiry" clock. Or choose "Track an exception" in Playbooks, then Clocks.
  2. The clock reads the expiry date from a field on the request.
  3. RequestOps nudges the assignee 14 days and 3 days before it expires.
  4. "Approved exceptions" in Playbooks, then Clocks, lists active exceptions, those expiring in 30 days and expired ones.
Playbooks, then Clocks: approved exceptions. Example data.
RequestOps: Playbooks, then Clocks: approved exceptions

What you should see

Active, soon-expiring and expired exceptions are visible in Clocks.

If something is not right

No expiry is shown. Check the configured expiry field is populated on the request and that the exception is tracked.

Still stuck? See Troubleshooting, or write to [email protected].