Insights
Workload and auto-assign
See who has too many requests, and let RequestOps give new requests to the person with the fewest.
- Open Insights, then Workload.
- Each row shows a person's open requests, their oldest one and their load. People who are away are marked "Away".
- A Jira admin can turn on auto-assign under "Auto-assign settings" on the Workload tab: pick a space and a group, choose "Add rule", then "Turn on auto-assign".
- New unassigned requests then go to the person in the group with the fewest open requests. People who are away are skipped.
- Each automatic assignment shows in the request's Jira history.
- Share copies the team totals only. Rows per person are never exported, and the numbers per person are for Jira admins only. Use them to coach, not to rank.
- "What happened", at the bottom of Workload, lists what happened to your requests. See "Request history and export".
What you should see
You can see team load; enabled rules assign eligible new unassigned requests.
If something is not right
A request stays unassigned. Check that its space has an enabled rule, eligible group members, and Jira assignment permissions.
Still stuck? See Troubleshooting, or write to [email protected].