RequestOps Support

How to reach us

• Email: [email protected]
• Security reports: [email protected] (mark the subject “Security”)

Hours and response

Unitlane Apps is based in Sweden (Central European Time).

• Hours: Monday to Friday, 09:00 to 17:00 CET/CEST, excluding Swedish public holidays.
• Target first reply (not a guarantee):
  • App unusable for the whole site: 1 business day
  • A main workflow blocked: 2 business days
  • Question or documentation issue: 5 business days

What we help with

• Installing, setting up and turning on checklists
• Asks, Nudges, Undo, follow-ups and portal view problems
• Insights, SLA and export questions
• Permissions and “why can’t I see this” questions
• Privacy: download or erase a person’s data, uninstall questions
• Bug reports and feature requests

What we do not do

• General Jira or Jira Service Management administration
• Legal advice or compliance sign-off
• Recovering Jira data that RequestOps never held
• Access to your Jira site: we never ask for your password or a login

What to put in your email

• Your Atlassian site name
• The page or request key (for example IT-123) and what you pressed
• The time it happened and the exact message shown
• Whether it affects one person or everyone
• Please do not send passwords, customer personal data or full request contents. A screenshot with names hidden is enough.

Self-service

RequestOps includes a Help section (Help in the left menu) with short guides, a first-use walkthrough, and Settings, Privacy and data for download and erase.