How can we help?

Most answers are in the docs. When they are not, write to us and you get a reply from someone who knows the app.

Email support

Monday to Friday, 09:00 to 17:00 Central European Time, except Swedish public holidays. One address for every Unitlane app. Write to us in English, German or Japanese.

Found a security problem? Write to the same address with "Security" in the subject.

When to expect a first reply

Every email, whatever it is about

1 business day

These are targets, not guarantees.

What to put in your email

Your Atlassian site name
The page or request key (for example IT-123) and what you pressed
When it happened, and the exact message on screen
Whether it affects one person or everyone

Please do not send passwords, customer personal data or whole requests. A screenshot with names hidden is enough. We never ask for your password or a login to your Jira site.

What we help with

Installing, setting up and turning on checklists
RequestOps: Asks, Nudges, Undo, follow-ups and the customer portal
Insights, SLA and export questions
Permissions, and "why can't I see this"
Downloading or erasing a person's data, and uninstalling
Seatwise: unused seats, safe cleanup, Undo and hand-over of leavers' things
Bug reports and feature requests

We can't help with general Jira administration, legal or compliance sign-off, or Jira data the app never held. The full support policy has the details.